Copper Bay Privacy Policy

Privacy Policy

Last Updated: [April 15, 2026]


At Copper Bay, we are committed to protecting and respecting your privacy. We believe in leasing quality, modern homes and that commitment to quality extends to how we handle your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.copperbay.com, interact with our leasing team, apply for a home, or use our resident portals.


1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

  • Contact Information. First and last name, email address, phone number, and current physical address — submitted via website forms or directly to our team.
  • Rental Application Data. When you apply for a lease, we collect sensitive financial and personal information including income verification, employment history, credit reports, background check results, and Social Security numbers. This information is securely managed through our property management platform.
  • Communication Records. Records of your interactions with our team, including emails, SMS text messages, and phone call recordings or voicemails handled through our customer relationship management (CRM) software.
  • Website and Technical Data. IP addresses, browser type, and how you interact with our website (such as which properties you view and how long you spend on a page) — collected through cookies and similar technologies to improve your experience.


2. How We Use Your Information

We use your information only to provide the services you've requested and to manage our relationship with you. Specifically, we use it to:

  • Process rental applications and run the credit and background checks they require.
  • Manage active tenancies, including processing rent payments and coordinating maintenance through the Resident Portal.
  • Track leasing inquiries and follow up with prospective residents through our CRM.
  • Communicate with you by phone, email, or SMS about your home search, application, or property.
  • Send marketing communications about new communities, available homes, or promotions — which you can opt out of at any time.


3. How We Share Your Information

We do not sell your personal information or mobile phone numbers to third parties. We share data only with trusted service providers needed to run our business, including:

  • Property Management Software. To process applications, run screening reports, and manage resident accounts.
  • Customer Relationship Management (CRM). To securely store inquiries and track leasing progress.
  • Communications Platforms. To send and log phone and text communications between you and our leasing team.
  • Legal and Compliance. We may disclose information when required by law, to enforce our lease agreements, or to protect the rights, property, or safety of CopperBay, our residents, or others.


4. How We Protect Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Information submitted through our application and resident portals is encrypted and stored on secure servers maintained by our third-party software providers.


5. Your Choices and Rights

  • Marketing Emails. When you submit a form on copperbay.com, you consent to our storing and processing the information you provide. You can unsubscribe from marketing emails at any time using the "unsubscribe" link in any of our emails.
  • SMS Messaging. If you've opted in to text messages, you can opt out at any time by replying STOP to any message.
  • SMS Opt-In Protection. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all categories of data sharing described above and will not be shared with any third parties.
  • Data Access and Deletion. Depending on your state of residence, you may have the right to request a copy of the personal information we hold about you, or request its deletion — subject to legal and contractual record-keeping requirements.


6. Mobile Messaging Privacy Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


7. Questions

If you have questions about this Privacy Policy, our data practices, or how to manage your information, contact us:


CopperBay 2186 E Centre Ave Portage, MI 49002

Phone: 1-833-944-7368 Email: contact@copperbay.com