Copper Bay Privacy Policy

At Copper Bay, we are committed to protecting and respecting your privacy. We believe in leasing quality, modern homes and that commitment to quality extends to how we handle your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.copperbay.com, interact with our leasing team, apply for a home, or use our resident portals.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

  • Contact Information: First and last name, email address, phone number, and current physical address submitted via website forms or directly to our agents.
  • Rental Application Data: When you apply for a lease, we collect highly sensitive financial and personal data, including income verification, employment history, credit scores, background check information, and Social Security Numbers. This process is securely managed through our property management platform.
  • Communication Records: We maintain records of your interactions with our team, including email correspondence, SMS text messages, and phone call recordings or voicemails handled through our customer relations management (CRM) software.
  • Website and Technical Data: Information such as IP addresses, browser types, and interactions with our website (e.g., properties viewed, time spent on pages) collected via cookies and tracking technologies to improve user experience.

2. How We Use Your Information

We will only use your personal information to administer your account and provide the products and services you requested. Specifically, we use your data to:

  • Process rental applications and conduct necessary credit and background checks.
  • Manage active tenancies, including processing rent payments and coordinating maintenance requests through the Resident Portal.
  • Track leasing inquiries, manage prospective resident pipelines, and monitor agent follow-up tasks using our CRM system.
  • Communicate with you via phone, email, or SMS regarding your home search, application status, or property management updates.
  • Send marketing communications about new communities, available floor plans, or promotions (which you can opt out of at any time).

3. How We Share Your Information

We do not sell your personal information or mobile phone numbers to third parties. We only share your data with trusted service providers necessary to run our business, including:

  • Property Management Software: to process applications, run screening reports, and manage resident accounts.
  • Customer Relationship Management (CRM): to securely store lead information and track leasing progress.
  • Communications Platforms: to facilitate and log phone and text communications between you and our leasing agents.
  • Legal and Compliance: We may disclose your information if required by law, to enforce our lease agreements, or to protect the rights, property, or safety of Copper Bay, our residents, or others.

4. Security of Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Data submitted through our resident and application portals is encrypted and stored on secure servers maintained by our third-party software providers.

5. Your Choices and Rights

  • Marketing Communications: By clicking submit on any forms on the copperbay.com website, you consent to allow us to store and process the personal information submitted. You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.
  • SMS Messaging: If you have opted in to receive text messages, you may opt out at any time by replying "STOP" to any message.
  • Data Access/Deletion: Depending on your state of residence, you may have the right to request a copy of the personal information we hold about you or request its deletion, subject to legal and contractual record-keeping requirements.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or how to manage your information, please contact us at:


Copper Bay 2186 E Centre St Portage, MI 49002 Phone: 1-833-944-7368 Email: contact@copperbay.com